Questions about our products?

Look no further.

FAQ
Data Practices
How do you collect data?

We crawl the web (like search engines do) for publicly available information on websites of retailers and brands like product name and description, price, promotion, category, attributes etc. We collect, normalize, and analyse this data with our proprietary Deep-learning AI to give clean, standard data to our users.

What kind of data do you need from clients to deliver your solutions?

Most of our products do not need any client data to run, we deliver competitive market data for the websites and brands our clients opt for. Unless you go for our price optimization tools or request for special data reports, though. Then we may ask for internal data on case-by-case basis.+

How frequently do you capture data from retail websites?

We are proud to have the best refresh rate in the industry. We have the capability to capture data every 10 seconds to give you insights that are as real-time as it gets.

Data Credentials
How accurate is the data that you provide?

We have an unbeaten 98% accuracy and a 5% recall rate (this means a maximum of 2 out of every 40 'no-match' results would be false negatives). Our category coverage is unparalled- 1400 categories, last we checked.

How accurate is the matching engine for both branded and own label lines?

We are proud to maintain a 98% matching accuracy rate. This covers all products SKUs, private label or otherwise.

Can I compare specific products and SKUs only?

Yes, you can! Here are a few case studies where we've used our solutions to pit the same product across retailers in different geographies for price & catalog comparison.

Are there any limits to the data volume or SKU numbers you can provide analytics for?

No.

Can you crawl and analyse data in languages other than English?

Yes, as the only multitlingual retail anaytics providers in the world right now, we already cover 29 languages.

Do you have data capabilities for Amazon?

Yes.

How many products can you monitor?

We're currently monitoring over 1.5 billion products and we keep adding new brands and categories everyday.

How long can you store data?

Our dashboards let you look up historical data for upto 2 years.

Pricing
Where can I enquire for the price of your products?

Our Sales Team can help you there. Get in touch with them to get a quote for the product you're interested in. Prices depend on the number of competiton websites and modules you have opted for.

What is the minimum duration for a product/service subcription?

One year.

What do you for customized products/services?

Our bespoke services include everything from custom data reports, special APIs, even mobile apps. Our clients like to get creative.

Do you bill per SKU/brand/ website?

We usually have flat price packages but if you want more websites, our Sales Team can help you with the quote.

Do you provide free trials?

Not at the moment. But you and your team can sign up for a free demo and we'll answer as many questions as we can!

Do you entertain one-off data requests?

Yes. We entertain data requests all the time. But unlimited, real-time access will do wonders for your business.

I don't need the whole product? Can I buy by modules?

Our Sales Team can tell you which modules (if at all) can be bought individually. Please leave a detailed enquiry with us.

What is the ROI on your products?

Our clients have reported a sales boost by up to 10%, a 15% reduction in operational costs for an in-house data team, and up to 3X revenue growth. The reported growth is quarterly, making us your best bet for the quickest turnaround. We remain the most affordable retail analytics provider in the market.

Metrics Covered
Do you leverage Machine Learning AI in your price automation solutions?

Yes, we do.

Do you manage FBA data on Amazon?

We can. You can access it by opting for our custom APIs. Get in touch with us and we'll connect you to our Amazon expert.

What promotion-related information does your data capture?

We look at pricing and promotion by examining 4 variables: selling price, discount, MSRP, promotional offers like 2 for 1, and more.

Do you capture/analyze/optimize product copy on my competitor websites?

Yes, but you'll need to sign up for a custom dashboard. Send us your exact requirements here.

Do you provide data on customer reviews, feedback, returns and/or exchanges?

Yes. Please get in touch with the Sales Team here to share your exact requirements.

Do you monitor Google Shopping?

Yes.

Do you provide data for pre-owned market?

Yes.

Do you have ready APIs for price match on Amazon, Walmart, Target, etc.?

Yes.

Can you match/analyze product images for specifics attributes as part of your similar & exact match feature?

Yes.

Clients, Industries, Case Studies
Do you guys cater to my industry?

We can give data insights on anything that is sold online. So far we've had clients from Fashion, Beauty, CPG, Pharmaceuticals, Home & Decor, Electronics, Pet Supplies, and Office Supplies.

Do you have an office in my country?

We work in the Cloud. But we currently have our headquarters in Mumbai and remote offices in London, Dubai and New York.

What countries do you currently support?

We cater to businesses in 30 countries in 5 continents. If you're based in North America, South America, EU, UK, Middle East or APAC, we can certainly help you!

Do you give data support for offline retailers?

Yes we do. We use online market data insights and internal data plug-in to serve offline stores.

Where can I find a case study by Intelligence Node on my industry?

We have case studies and use cases for many retail sectors. Check the options at the bottom of the page in the link below to find a case study that's relevant to your industry. https://www.intelligencenode.com/solutions/

Product Delivery & Onboarding
What sort of integration do you require from a client during onbroarding?

Next to none. You will be provided a web login access to the product dashboard of your choosing.

What internal data support will a client have to provide?

It depends on what product or solution you are going for. It if requires optimization we will need your data as well. Otherwise, we're good.

How long does it take to set up and start using your products/applications?

There is no set up required. Once your subscription is finalized, you will be given the login.

What are your system requirements?

A web browser (Safari/Chrome/ Mozzilla Firefox) and a decent WiFi.

Can we access your products on mobile/iPad?

Yes. All our product dashboards are optimized for iPads and we also have a mobile app called InSuite.

How can I access your data? API, GUI, Flat files

You can access data on our products dashboards and custom APIs. You can download all data in .xls and .xlsx formats.

Is there a limit to number of teams that can share a login?

We have different subscription plans based on number of users. Our sales team can help you with that.

Do you provide training & demo sessions to team members?

Yes. We can give online demos to as many teams as you need. Plus you will have online support and a comprehensive library of resources in case you get stuck later!

How often do you release updates?

We release major updates every quarter along with minor enhancements monthly. We ensure that our product improvements are driven by client requests and incorporated into our releases calendar.

What file formats do you support for downloads or data exports?

You can download or export data as spreadsheets in .xls and .xlsx formats. Additionally, we can also provide data extracts in .json and .xml formats on request.

Who will handle our account?

We have 24/7 support desk for technical questions. Plus, you can always reach out to your account manager for any suggestions or new feature requests.

How do I enable/disable notifications?

We have a fairly straight-forward notifications management system. You can go to the Notifications Centre located next to your Profile on the dashboard to modify your settings and customize notifications.

Can I transfer access to another team member?

Yes.

Service & Support
What is your resolve time in case of any system failures, server issues, or data problems?

Depending on the problem, we can get back to you in up to 30 minutes.

Whom can we contact for technical support?

You can use our 24/7 Online Support Desk for any technical queries and troubleshooting.

Where can I report a bug?

You can report bugs and send feedback or suggestions from the Feedback button located on the footer of the dashboard. You can use our 24/7 Online Support Desk for any technical queries and troubleshooting.

Why can't I access certain modules or sections of the product?

If you can't access a module or a section of our products, it's most probably because they are not a part of the product package you've signed up for. You can contact our team to upgrade.

Privacy Policy
Do you track user activity?

Yes, for product improvement only. We never sell the data to a third party. We analyze user activity to enhance our service. For example, if you spend on avarage 2x time on a particular module or feature vs. the average, we will reach out and see how we can optimize the feature to ensure you finish your job faster in a more efficient way.

How safe is my data with you?

We are doing our best to keep your data safe and secure. Please refer to our updated Privacy Policy in accordance to the latest GDPR guidelines.

Are you GDPR compliant?

Yes. Please refer to our updated Privacy Policy in accordance to the latest GDPR guidelines.

Partnerships & Collaborations
Whom do I contact for Affiliate partnerships?

Write to us with your requirements at partner@intelligencenode.com

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